FaceItFactory offers a COMPLETE MANAGEMENT solution for your Bed & Breakfast, Guest House or Boutique Hotel including but not limited to:
• LISTING YOU ON ALL THE ONLINE BOOKING SITES THAT MATTER
We call this fishing
It’s a case of spreading your net wide and catching as many fish as possible as opposed to using a fishing rod and catching one fish at a time.
Whilst on line sites charge a hefty commission, they are imperative to a successful and occupied establishment.
These sites need to be set up correctly, monitored, and adjusted according to occupancy, competitor availability/rates and market trends in your area.
There are many factors to consider when using online booking sites, which sites to register with and how to make THEM work for YOU!
• LOCUM SERVICES – WE CAN STAY ON or OFF SITE
Why not be someone else’s guest or take some time off
With a combined experience of 20 years, we have dealt with almost every scenario that guests throw at you, from Mr Jones – who requests an early check in (his flight lands at 6am) to Mrs Jones who needs an extra pillow (at 11pm). We understand that each establishment is different – we respect that. Each set of policies and procedures is adhered to. We are equipped to manage your staff and look after your guests.
• SYSTEMS & TRAINING
We train your staff, they are the cogs that make an establishment work
Without systems and trained staff, an establishment cannot function successfully, there has to be continuity and consistency in service levels; in every aspect of your business. From the crispness of your linen to the crispness of your toast.
Training includes back of house and front of house staff. Setting up of rosters, stock take systems, staff timetables – whatever is required to ensure that your business works like a well-oiled machine.
• SOCIAL MEDIA MANAGEMENT & MARKETING
Affordable Target Marketing
There are various marketing tools available that allow us to “get your name out there” and to showcase your business. Social media allow us to target specific sectors and demographics that are relevant to your business. It is an affordable way to boost your presence and increase visibility on line.
We create and monitor your pages with strategic wording and images – these pages are used to target specifically chosen audiences that match your criteria.